Customer Service & Support Agent
Answers customers from your knowledge base, cites the source and hands off to a person when needed.
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Claude Partner NetworkOfficial Anthropic partnerRevenue & Growth · Customer ServiceVoice Agent (Phone Support)
Handles calls in real time: understands speech, checks tools and answers out loud.
In short
What the Voice Agent (Phone Support) is.
The Voice Agent (Phone Support) is a Luby AI agent for Revenue & Growth, built for companies in any industry. Handles calls in real time: understands speech, checks tools and answers out loud. It runs at autonomy level 2 (copilot): prepares the complete action and a person confirms every run.
How it works
From request to result, step by step.
An illustration of how the agent works. In a project, each step is designed around your process and your systems.
Inputs
Audio / calls
Voice Agent (Phone Support)
- 1Transcribes speech
- 2Understands the intent
- 3Checks tools and knowledge base
- 4Responds by voice
Guardrails · decision log · approval limits
Human in the loop
Human approvalconfirms every run
Outcomes
Spoken answers
Pain points it solves
Where this agent makes a difference.
Foodservice Distribution
Late-night orders by text
Orders arrive by text, voicemail and email and are typed in before the trucks load.
Waste & Environmental Services
Customer service calls
Service changes, billing questions and pickup requests flood the phones.
Property Management
Leasing inquiries after hours
Prospects tour the competitor because nobody answered on Saturday night.
Senior Living & Home Health
Family and prospect inquiries
Families call for updates and tours and the front desk can't keep up.
Business outcomes
What changes in your operation.
Outcome
An automated voice channel
Outcome
24/7 service
Outcome
Shorter call center queues
Governance
autonomy levels →Level 2 · Copilot. Prepares the complete action and a person confirms every run.
Every decision is logged with evidence, there are approval limits and the agent can be paused at any time. See also the technical foundation behind the agents.
Related
Agents that work together.
Email Assistant with Approval
Triages the inbox, drafts replies and sends them after a person approves, remembering context.
Learn more →Service Triage & Handoff Agent
A customer service agent that triages requests and hands off to specialist agents, with guardrails.
Learn more →FAQ
Questions about the Voice Agent (Phone Support).
What does the Voice Agent (Phone Support) do?
Handles calls in real time: understands speech, checks tools and answers out loud. Steps: transcribes speech; understands the intent; checks tools and knowledge base; responds by voice.
Does the Voice Agent (Phone Support) replace people?
It isn't designed to. It runs at autonomy level 2 (copilot): Prepares the complete action and a person confirms every run. High-impact decisions stay with your team, with approval limits, an audit trail and an immediate kill switch.
What results does the Voice Agent (Phone Support) deliver?
An automated voice channel; 24/7 service; Shorter call center queues.
Which industries does the Voice Agent (Phone Support) apply to?
Companies in any industry, in Revenue & Growth.
Talk to an AI architect
Could the Voice Agent (Phone Support) work in your company?
Tell us where it would run. An AI architect checks the fit with your process and systems and sends you the top opportunities.
- 1A senior architect, not an SDR30 minutes with someone who has shipped agents to production.
- 2Your top 3 agent opportunitiesRanked by payback, with the systems and approvals each one needs.
- 3No commitmentYou keep the shortlist whether or not you work with Luby.
Thanks! A Luby AI architect will email you to set up the session, usually within one business day.
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