Email Assistant with Approval
Triages the inbox, drafts replies and sends them after a person approves, remembering context.
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Claude Partner NetworkOfficial Anthropic partnerRevenue & Growth · Customer ServiceCustomer Service & Support Agent
Answers customers from your knowledge base, cites the source and hands off to a person when needed.
In short
What the Customer Service & Support Agent is.
The Customer Service & Support Agent is a Luby AI agent for Revenue & Growth, built for companies in any industry. Answers customers from your knowledge base, cites the source and hands off to a person when needed. It runs at autonomy level 2 (copilot): prepares the complete action and a person confirms every run.
How it works
From request to result, step by step.
An illustration of how the agent works. In a project, each step is designed around your process and your systems.
Inputs
Knowledge base / FAQ
Customer Service & Support Agent
- 1Searches the knowledge base
- 2Answers with sources
- 3Resolves or escalates to a person
- 4Learns from tickets
Guardrails · decision log · approval limits
Human in the loop
Human approvalconfirms every run
Outcomes
Sourced answers
Pain points it solves
Where this agent makes a difference.
Specialty Chemicals
Customer technical questions
Sales and customer service dig through SDS and spec sheets to answer the same questions.
Consumer Products Manufacturing
Consumer questions and reviews
Reviews and support tickets hold product insights that never reach the team.
Wholesale Distribution
Order entry by hand
Inside sales re-keys POs from emails and PDFs instead of selling.
Industrial & MRO Distribution
Part lookup and cross-reference
Counter staff search catalogs and manufacturer sites to find equivalents.
Business outcomes
What changes in your operation.
Outcome
Fewer tickets and lower cost to serve
Outcome
24/7 answers
Outcome
Higher CSAT
Governance
autonomy levels →Level 2 · Copilot. Prepares the complete action and a person confirms every run.
Every decision is logged with evidence, there are approval limits and the agent can be paused at any time. See also the technical foundation behind the agents.
Related
Agents that work together.
Service Triage & Handoff Agent
A customer service agent that triages requests and hands off to specialist agents, with guardrails.
Learn more →Voice Agent (Phone Support)
Handles calls in real time: understands speech, checks tools and answers out loud.
Learn more →FAQ
Questions about the Customer Service & Support Agent.
What does the Customer Service & Support Agent do?
Answers customers from your knowledge base, cites the source and hands off to a person when needed. Steps: searches the knowledge base; answers with sources; resolves or escalates to a person; learns from tickets.
Does the Customer Service & Support Agent replace people?
It isn't designed to. It runs at autonomy level 2 (copilot): Prepares the complete action and a person confirms every run. High-impact decisions stay with your team, with approval limits, an audit trail and an immediate kill switch.
What results does the Customer Service & Support Agent deliver?
Fewer tickets and lower cost to serve; 24/7 answers; Higher CSAT.
Which industries does the Customer Service & Support Agent apply to?
Companies in any industry, in Revenue & Growth.
Talk to an AI architect
Could the Customer Service & Support Agent work in your company?
Tell us where it would run. An AI architect checks the fit with your process and systems and sends you the top opportunities.
- 1A senior architect, not an SDR30 minutes with someone who has shipped agents to production.
- 2Your top 3 agent opportunitiesRanked by payback, with the systems and approvals each one needs.
- 3No commitmentYou keep the shortlist whether or not you work with Luby.
Thanks! A Luby AI architect will email you to set up the session, usually within one business day.
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