Claude Partner NetworkOfficial Anthropic partnerPeople & HR · Performance & DevelopmentReviews every service and claims interaction against your script and market conduct rules, flags deviations by representative and suggests coaching for the supervisor to decide.
The Service Quality & Market Conduct Agent is a Luby AI agent for People & HR, built for Insurance. Reviews every service and claims interaction against your script and market conduct rules, flags deviations by representative and suggests coaching for the supervisor to decide. It runs at autonomy level 2 (copilot): prepares the complete action and a person confirms every run.
US edition. This agent adapts a pattern Luby built for Latin American regulation. The US rules, forms and thresholds it relies on are configured and validated with your compliance team during discovery, before it acts on anything.
An illustration of how the agent works. In a project, each step is designed around your process and your systems.
Level 2 · Copilot. Prepares the complete action and a person confirms every run.
Every decision is logged with evidence, there are approval limits and the agent can be paused at any time. See also the technical foundation behind the agents.
Gathers the year's goals, deliverables and feedback, drafts the review with evidence and proposes a development plan using internal learning paths. The manager edits, calibrates and signs the final version.
Learn more →Reviews every service and claims interaction against your script and market conduct rules, flags deviations by representative and suggests coaching for the supervisor to decide. Steps: transcribes and reads the period's interactions; evaluates against script and conduct rules; flags deviations and best practices by rep; suggests a coaching plan to the supervisor.
It isn't designed to. It runs at autonomy level 2 (copilot): Prepares the complete action and a person confirms every run. High-impact decisions stay with your team, with approval limits, an audit trail and an immediate kill switch.
Coverage of 100% of interactions, not a sample; Fewer complaints and less market conduct risk; Coaching focused on what each rep needs.
Insurance, in People & HR.
Tell us where it would run. An AI architect checks the fit with your process and systems and sends you the top opportunities.
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